Questions about Connect Care Launch 4 and changes in information delivery?
AHS electronically delivers patient information to providers at their private community practices using a system called eDelivery. With Connect Care Launch 4, there are changes in information delivery to community providers, and AHS sites are being contacted with questions. To help with these questions, AHS has provided a summary guide.
Additional information and resources are available on the AHS website, related to topic of electronic patient information distribution:
Providers who are experiencing disruptions to their results and reports delivery can contact AHS by calling the AHS Solution Centre at 1-877-311-4300. Please select Option 1 for Clinical Applications, and then select Option 1 for Connect Care.
Providers contacting AHS should provide the phone number of a person that will be available when AHS calls back. Please also provide: provider name(s) and Prac ID number(s), patient ULI, the full name and location of your clinic, and specific examples of the problem. AHS appreciates this level of information, it significantly increases the speed and effectiveness of AHS’s ability to help.
Providers with questions regarding the above AHS publications are invited to email the Connect Care Provider Bridge at

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